Privacy Policy

This Privacy Policy explains how AutoFlex Care (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, purchase a membership, or use our services. We are committed to handling your data responsibly and transparently.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly and information gathered automatically:

• Account & contact details — your name, email address, phone number, and billing address.
• Vehicle information — the details you provide about your vehicle to determine eligibility and coverage.
• Payment information — processed securely by our payment providers; we do not store full card numbers.
• Usage data — pages visited, device and browser information, and cookies that help us improve the site.

We use the information we collect to:

• Provide, manage, and improve your membership and our services.
• Process payments, renewals, and coverage requests with our garage network.
• Send transactional messages, service updates, and support responses.
• Send marketing communications where you have opted in — you can unsubscribe at any time.
• Detect, prevent, and address fraud, security, or technical issues.

We do not sell your personal information. We share it only with trusted parties who help us operate our services, including payment processors, our network of partner garages, email and analytics providers, and where required to comply with the law.

These parties are only permitted to use your information as necessary to provide their services to us.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling some cookies may affect site functionality.

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. We retain your data for as long as your membership is active and for a reasonable period afterward to meet legal, accounting, and reporting obligations.

Depending on your location, you may have the right to access, correct, or delete your personal information, object to certain processing, or withdraw consent. To exercise any of these rights, contact us using the details below and we will respond in line with applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the website or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@autoflexcareottawa.com.